mk99 Terms & Conditions — Your Complete Guide to Using the Platform

These terms and conditions apply to the use of the mk99 platform and all its services. By accessing mk99, creating an account, or using any of our services, you are deemed to have accepted these terms. If you disagree with any part of these terms, please do not use any mk99 service.

Mk99 reserves the right to update these terms and conditions at any time. Any changes will be notified on the website along with the effective date. Continued use of the platform after any update constitutes acceptance of the revised terms.

The following conditions must be met to register an account on mk99. These requirements apply equally to all users and no exceptions will be accepted.

• You must be at least 18 years old at the time of registration — this is mk99's strictest requirement.
• A valid and active mobile number and email address must be provided.
• You must register using accurate and truthful personal information. Providing false details will result in account closure.
• Only one mk99 account is permitted per person, household, address, or device.
• It is the user's own responsibility to keep their account password confidential. Sharing your password is strictly prohibited.

After registration, mk99 may request identity verification (KYC) at any time. Verification must be completed by submitting a copy of your national ID or passport. Withdrawals will not be processed until KYC is complete.

All financial transactions on mk99 are conducted in Bangladeshi Taka (BDT). Specific limits apply to both deposits and withdrawals, and every transaction is recorded in the mk99 system.

• Minimum deposit: BDT 500. Maximum deposit limits vary depending on your account tier.
• Minimum withdrawal: BDT 1,000. Withdrawals are typically processed within 1–3 business days.
• Withdrawals can only be made to the same payment method used for the original deposit.
• KYC verification must be completed before your first withdrawal.
• Transactions can be made via bKash, Nagad, Rocket, and bank transfer.

Mk99 reserves the right to temporarily hold any withdrawal for review if a transaction appears suspicious. In such cases, the user may be asked to provide additional documentation.

All bonus and promotional offers on mk99 are subject to specific terms and conditions. It is essential to read the individual terms of each offer before claiming, as different promotions may carry different requirements.

• The welcome bonus is available to new members only and can be claimed once.
• The applicable wagering requirement must be met before withdrawing bonus winnings.
• Any attempt to claim bonuses through multiple accounts will result in the closure of all accounts involved.
• Bonuses have a fixed validity period — they must generally be used within 7 to 30 days.
• Mk99 reserves the right to modify or cancel any bonus offer at any time.
• A maximum win cap may apply to free spin bonuses.

Certain rules must be followed when placing bets on mk99. These rules ensure a fair playing environment for all users, and mk99's decision is final in the event of any dispute.

• Once a bet has been placed, it cannot be cancelled unless mk99 itself cancels the event.
• If an event is postponed or cancelled, mk99 will void the bet and return the stake.
• If incorrect odds are displayed due to a technical error, mk99 reserves the right to void the affected bets.
• Odds in live betting change in real time; the odds in effect at the moment a bet is confirmed will apply.
• Mk99 will review any bets affected by system errors or network issues.

Separate rules apply to cricket, football, and other sports. Full betting rules for each sport are available on the mk99 betting page.

Mk99 is committed to maintaining a fair and transparent gaming environment. The following activities are strictly prohibited and may result in account closure and forfeiture of funds.

• Creating multiple accounts or using another person's account.
• Using fixed betting or arbitrage strategies to abuse the bonus system.
• Depositing funds obtained through money laundering or other illegal means.
• Hacking, manipulation, or any form of technical interference with the mk99 system.
• Attempting to influence the outcome of an event by colluding with other users.
• Using a VPN or proxy to bypass geographical restrictions.

Mk99 reserves the right to suspend or permanently close any account without prior notice under the circumstances listed below. Users may also request account closure at any time.

• Violation of any provision of these terms and conditions.
• Registering with false or incomplete information.
• Failing KYC verification or refusing to submit the required documents.
• If an account remains inactive for an extended period (more than 12 months).
• If the user submits a Self-Exclusion request.

Following account closure, mk99's review team will determine the process for refunding any valid balance. If an account is closed due to prohibited activity, no balance will be returned.

Mk99 believes gaming should be enjoyable, never a burden. With that in mind, we encourage all members to play responsibly and provide a range of tools for those who need support.

• Deposit Limits: Set your own daily, weekly, or monthly deposit cap.
• Session Limits: Set a time limit on how long you play in a single session.
• Cooling-Off Period: Temporarily pause your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: Use the permanent self-exclusion option to take a long-term break from gaming.

Mk99 takes the privacy of your personal information very seriously. All details provided during registration are used solely for account management, identity verification, and compliance with legal obligations.

• Your information will not be sold or transferred to any third party.
• Payment information is stored in encrypted form.
• Information may be shared when required by legal directive or upon request from a regulatory authority.
• Requests to access or delete your data can be submitted to mk99 support.

For more details, visit mk99's Privacy Policy Read the page.

Any dispute between mk99 and a user will first be addressed through mutual discussion. The mk99 support team takes all complaints seriously and works to resolve them as quickly as possible.

• In the event of a dispute, please notify the support team in writing as a first step.
• Mk99 will respond to complaints within 7 business days.
• Disputes will be resolved in accordance with mk99's gaming license.
• If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply.