mk99 Privacy Policy — How Your Personal Information Is Kept Safe

When you use the mk99 platform, certain information is collected automatically or directly from you. We only gather what is genuinely needed to deliver our services, ensure security, and meet legal obligations.

Mk99 collects the following types of data:

• Name, mobile number, email address, and date of birth provided at registration.
• A copy of your national ID, passport, or driving license is required for KYC verification.
• Transaction data via bKash, Nagad, Rocket, or bank transfer.
• Device information such as IP address, browser type, and operating system.
• Your activity on the platform, such as login times and bet placement history.
• Browsing data collected through cookies and similar tracking technologies.

Mk99 uses collected data exclusively for specific, defined purposes. Every use of your information has a clear reason behind it, and data is never used beyond that scope.

• Personal information is used to create, verify, and manage your account.
• Payment information is used to process deposits, withdrawals, and other financial transactions.
• Device and IP data is used to detect fraud, money laundering, and duplicate accounts.
• Your contact details are used to keep you informed about mk99 bonuses, promotions, and services.
• Usage patterns are analyzed to improve the quality of platform services.
• Data necessary for fulfilling legal obligations and regulatory reporting is retained accordingly.

Mk99 follows industry-leading standards to keep your data secure. Our servers and databases operate in protected data centers and undergo regular backups and security audits.

• 256-bit SSL/TLS encryption is used for all data transfers and storage.
• Payment card data is processed in compliance with PCI-DSS standards.
• Two-factor authentication (2FA) and access controls are enforced at the server level.
• Mk99 staff can only access data they specifically need — not all data.
• The system is regularly tested through third-party security audits.

In the event of a data breach, mk99 will notify affected users as quickly as possible and take the necessary steps to minimize harm. To keep your account secure, it is also important to use a strong password and never share it with anyone.

The mk99 website and app use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential cookies: required for login sessions and security — these cannot be disabled.
• Functional cookies: to remember your preferences and settings.
• Analytics cookies: used to understand platform usage — you can disable these.
• Marketing cookies: used to show relevant offers — you can disable these.

Mk99 does not sell your personal data. Limited information may be shared with trusted service providers solely to operate our services, and all such providers are bound by mk99's privacy standards.

• Payment gateways: bKash, Nagad, Rocket, and others for transaction processing.
• Identity verification services: trusted providers for KYC and age verification.
• IT Infrastructure: for cloud hosting and server management.
• Legal & Regulatory Authorities: when required by a valid court order or government directive.

These third parties may only use your data in accordance with mk99's instructions and for the specified purpose. They are not permitted to use your data for their own purposes or share it further.

Every mk99 member has important rights regarding their personal data. To exercise any of these rights, simply contact our support team.

Mk99 takes a strict stance on protecting minors (under 18). Our platform never knowingly collects information from or allows account registration by anyone under the age of 18.

• Age is verified at registration, and KYC may be requested in suspicious cases.
• If an underage account is identified, it is immediately suspended and the associated data is deleted.
• Parents can contact support to report concerns about a child's account.

Mk99 may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, you will be notified by email or via an in-platform notification.

• Minor changes: only the updated date on the page will change.
• Major changes: a notification will be sent to your registered email address.
• Continued use of mk99 after any changes takes effect will be considered acceptance of the updated policy.

That is why it is important to keep an active email address updated on your mk99 account. Visiting this page regularly will help you stay up to date with the latest privacy policy.

For any questions, requests, or complaints regarding the privacy policy, please contact the mk99 support team. We always take your concerns seriously.

• Live chat: 24/7 live chat support is available on the mk99 platform.
• You can reach us in writing at: [email protected]
• Every complaint receives a response within 7 business days.